Available for Consulting · Remote & UK-wide

Steering enterprise
transformation with
precision and clarity.

16+ years across UK telecom, compliance, and financial services. Helping organisations move faster, with more confidence, and less waste.

Certified Product Owner (CSPO) Certified Scrum Professional (CSP) Kanban Management Professional ICAgile Authorised Instructor Lean Six Sigma Green Belt
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Years of Leadership
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Enterprise Transformations
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Agile Teams Coached
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Industries Served
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Delivery Success Rate
Core Capabilities

Where expertise
meets execution.

Four interconnected disciplines — refined across enterprise engagements, applied with strategic intent.

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Agile Product Ownership & Lifecycle Strategy

From vision to delivery cadence — shaping backlogs, aligning stakeholders, and driving product outcomes that move the business needle.

SAFe Scrum Kanban Roadmapping
Enterprise Agile Coaching & Transformation

Systemic change at scale — embedding Agile values, practices, and culture across complex, multi-team environments.

OKRs PI Planning Change Mgmt Lean
🎓
Learning Design & Technical Training

Capability building that sticks — from Agile fundamentals to bespoke e-learning, designed on evidence-based instructional principles.

E-Learning Articulate 4Cs Framework
📊
Data-Driven Analysis & Project Health

Turning complex delivery data into clear signals — portfolio health, supplier risk, and performance insight at enterprise scale.

Power BI Excel RAG Reporting KPIs
Career History

16+ years. Nine chapters.

A progression from product owner to enterprise agile coach — built on real delivery, not theory.

National Highways (Digital Services) CURRENT
Agile Coach / Product Owner
June 2025 — Present
  • Dual accountability as Product Owner across multiple teams and Enterprise Agile Coach setting the vision for digital service delivery
  • Leading Agile strategy within the Centre of Excellence — contracting, financing, and quarterly business planning
  • Designing "one team" collaborative policies and systems for high-performing delivery environments
Alcumus
Product Owner/Manager & Product Leader
March 2024 — May 2025
  • Led discovery through delivery for SafeHR and SafeWorkforce SaaS products
  • Coached teams on performance metrics — one team achieved a 160% increase in throughput and 70% reduction in failure rates
  • Partnered with Sales and Marketing on value propositions and hypothesis-driven development
First Central Group
Product Leadership Coach
July 2023 — January 2024
  • Led and mentored a team of Product Owners to synchronise roadmaps across three value streams
  • Architected organisational Value Streams to optimise flow and delivery predictability
Giffgaff
Agile Lead
July 2022 — June 2023
  • Facilitated OKR implementation to align team outputs with strategic business goals
  • Re-engineered Jira architecture for cross-team collaboration and enterprise flow metrics
BT
Agile Delivery Lead
November 2020 — June 2022
  • Coached platform teams and Product Owners in iterative delivery, increasing throughput from 3 to 18 work items per month
  • Guided Agile Coaches in building an epic visualisation board across alliance-related teams
Think Agile (South Africa)
Agile Coach, Consultant & Trainer
April 2020 — August 2020
  • Provided training to organisations on product discovery and Agile delivery capability
  • Facilitated leadership workshops on Lean-Agile mindsets and Product Owner capability
Iress (South Africa)
Agile Delivery Lead
November 2018 — March 2020
  • Established a portfolio view of all active projects, reducing average delivery time from 18 months to 4 months
  • Led cross-functional squads in a high-compliance Fintech environment
IQ Business (South Africa)
Agile Coach, Consultant & Trainer
January 2015 — October 2018
  • Managed large-scale Agile transitions for major clients including Standard Bank and Liberty Group
  • Set up and coached Scrum and Kanban teams, scaling delivery teams to value stream product delivery
  • Trained over 1,500 delegates in Scrum, Kanban, Lean Change, and Product Ownership
Mobile Fun
CTO & Product Owner
February 2004 — June 2012
  • Promoted from Product Owner to Chief Technical Officer, overseeing software architecture and development roadmap
  • Foundation years: built the analytical rigour and stakeholder skills that inform everything since
Insights & Articles

Perspectives from
the delivery face.

Loading articles…

Personal Projects

Things I build
on the side.

Outside of client work — small tools built for the fun of building, and to solve my own problems along the way.

Pexels Video Downloader search results grid
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Pexels Video Downloader
Local Tool · Python + Flask

A local search-and-download tool for Pexels' free stock video library — search by term, preview results in the browser, and batch-download the clips you want straight to disk.

Search runs against Pexels' official video API — type one or more search terms, filter by orientation, minimum resolution, and quality, then preview thumbnails and duration for every result before committing to a download.

  • Select individual clips, or hit Select All and batch-download the lot
  • Downloads organize into named project folders
  • Flask front end wraps a standalone CLI script — the API key stays server-side, never sent to the browser
  • The CLI script still works on its own for scripted/batch use
Python Flask REST API
Petunia and I landing page hero
🎧
Petunia and I
Music Project · In Development

A music project built on a human + AI creative partnership — writing and producing songs directly with an AI collaborator, rather than as an invented band or group.

Still early — the creative direction, naming, and visual identity are all evolving. More to share here as it takes shape.

Songwriting AI Collaboration
loudjack landing page hero
📻
loudjack
Content Site · loudjack.com

An AI music-tools content site — reviews, tutorials, and blog coverage of AI music tools, with a TikTok content pipeline feeding new posts.

PHP Content TikTok
Visit loudjack.com
Recommendations

What people say
about working together.

33 recommendations from LinkedIn, from people I've coached, led, or delivered alongside — 2007 to present.

FB

Having had the privilege to work with him, I highly recommend Dillon as a Lean Agile Coach dedicated to accountability and results.

Having had the privilege to work with him, I highly recommend Dillon as a Lean Agile Coach dedicated to accountability and results. He possesses deep experience guiding organisations and teams to successful Agile adoption and transformation.

His leadership style centres around transparency, coaching, courage and empowering all levels of the enterprise across silos and departments to achieve their highest potential.

Dillon excels at building trust through active listening, facilitating discovery vs. providing answers – tho’ he will change his stance to best serve each person as fits their need – and co-creating solutions with stakeholders. He’s skilled at identifying and removing impediments to boost organisational effectiveness.

Through consistent follow-up and check-ins, Dillon ensures people own their commitments and achieve their goals. This means he’s ready to ask powerful, constructively challenging questions as needed to support groups and individuals to their desired outcomes as an accountability partner.

If you seek an Agile Coach who leads by example, promotes ownership at all levels, and enables organizations to achieve remarkable outcomes, Dillon is an invaluable partner. He is passionate about improving flow, removing waste, and coaching all towards extraordinary performance. I definitely recommend him without reservation for any Agile coaching or transformation initiative.

Fortune Buchholtz
Software leadership & systems thinking · AI & human-centered delivery
February 2024 · Fortune worked with Dillon on the same team
RR

Dillon’s years of experience as well as passion for everything Agile is evident in all he does and says.

Dillon’s years of experience as well as passion for everything Agile is evident in all he does and says. He has challenged our ways of thinking and through this helped grow everyone he has worked with while at our company – which sounds like quite a statement. However, I do believe this. He has given each of us food for thought and has built great relationships with all he worked with.

Bringing in laughter and fun into the workplace is also something I so appreciated about his style. His guidance and coaching in my personal growth as a Scrum master is something I will always be grateful for.

Robynne Reed
Agile Delivery & Systems Enablement · Organizational Flow · Transformation
February 2021 · Robynne worked with Dillon on the same team
AD

It is seldom that I have the opportunity to work with someone as amazing as Dillon.

It is seldom that I have the opportunity to work with someone as amazing as Dillon. He was my first Agile coach and helped me become a confident and competent Product Owner. We subsequently worked together for many years, and I can honestly say that Dillon is the best Agile Coach I have worked with. He is an authentic leader who isn’t afraid to challenge the status quo in a respectful and humble way.
I look forward to the opportunity to work with him again.

Angie Doyle
Founder, Recursive 8 · Chief of Staff · COO · Ex-Nike Director
October 2020 · Angie worked with Dillon on the same team
AP

Working with Dillon is fun and valuable. Dillon is insightful in his approach to training where he focuses on getting people engaged.

Working with Dillon is fun and valuable. Dillon is insightful in his approach to training where he focuses on getting people engaged. His analogies set the scene and speed up people's understanding. Dillon also has an expansive knowledge of Agile that he is happy to share. He is a change agent, helping get change to happen. He questions the status quo and helps people broaden their horizons. Throughout our time together Dillon has been supportive, open to sharing ideas and also open to learning new ways of thinking and working. It's been a pleasure working with him and we will keep in touch.

Anneke Panman
Delivering Value · Customer Centric · Transformation Lead · Agile Delivery Coach
April 2020 · Anneke worked with Dillon on the same team
JJ

When people talk about "being", "doing" or "implementing" Agile, there's a lot of inaccuracy and inexperience.

When people talk about "being", "doing" or "implementing" Agile, there's a lot of inaccuracy and inexperience. When Dillon arrived at our organisation and helped the different teams get on the right path with Agile, there can be no mistake; he got it right. Backed by a deep knowledge of what Agile actually is, complemented with real-world experience, Dillon is well-geared to guide the organisation through the challenging journey towards Lean Principles and Values and Agile methodologies.

John Jewson
Product & Engineering Leader · FinTech & SaaS Platform Delivery · Ex-Iress · N-able
September 2019 · John worked with Dillon on the same team
BK

In the short time that I worked with Dillon, it was clear that he has a strong passion and excellent knowledge around the agile methodology and delivery framework.

In the short time that I worked with Dillon, it was clear that he has a strong passion and excellent knowledge around the agile methodology and delivery framework. Dillon was always able to encourage teams to focus on delivering customer value in a fast and reliable way. I found Dillon very approachable and always giving off a positive vibe + attitude in the workplace, which made him a pleasure to work with.

Bradley King
Business Leader · Ecommerce & Marketplaces · Customer Engagement · Scale Up
September 2019 · Bradley worked with Dillon on the same team
MK

Dillon displays a passion and a attitude that makes it a pleasure to work with.

Dillon displays a passion and a attitude that makes it a pleasure to work with. I would work with him anytime again.

Michael-Stratos Karamanolis
Solution Architect for EY
July 2014 · Michael-Stratos was Dillon’s client
SL

Over the last three years I have watched Dillon grow as a ScrumMaster first and then as an Agile Coach.

Over the last three years I have watched Dillon grow as a ScrumMaster first and then as an Agile Coach. I have worked with him closely and seen how his self-awareness and coaching skills have enabled him to express himself and grow others in this space.
He is a great coach and I hope many get to experience his openness and humbleness, not to mention the experience he can bring.

Samantha Laing
Living life :)
July 2014 · Dillon was Samantha’s client
KG

I remember first meeting Dillon on a CSM course.

I remember first meeting Dillon on a CSM course. He immediately struck me as someone with a great understanding of Scrum and in particular of the Scrum Master role. Since then I have seem Dillon grow as a coach.

I particularly enjoy his humble down to earth approach. He is not afraid to admit if he doesn't know what to do, and is always willing to try something out. I appreciate his dedication to his own personal growth, and constant work to improve his relationships with others. Dillon is one of only a handful of people in South Africa that I would recommend as a ScrumMaster or Agile Coach.

Karen Greaves
Transformation and Delivery · Facilitation, Coaching, Leadership, Agile and Lean
July 2014 · Dillon was Karen’s client
CU

Dillon is an outstanding Scrum Master.

Dillon is an outstanding Scrum Master.

Dillon is able to work effectively with other co-workers, making him a great addition to the team.

With his abilities, adaptability, and dedication, Dillon makes a great Scrum Master.

Dillon exhibits strong interpersonal skills and a unique capacity for empathy. These qualities most notably translate in his ability to motivate a team to care about its project and be invested in the project’s success. Dillon is the go-to person for conflict resolution and problem solving.

Chantelle Urquhart
Lending PMO Programme Manager @ Vodacom Financial Services
January 2014 · Chantelle worked with Dillon on the same team
AL

Dillon has a great balance of commercial and technical awareness.

Dillon has a great balance of commercial and technical awareness. He is fully aware of the commercial impact of projects and always looks to get the best value from everything he manages – me included. His ability to learn fast was integral in helping us create a network security strategy, and his positive man management instills high morale in his team.

Andy Loughran
Engineering Director at Deloitte
September 2013 · Andy reported to Dillon directly
NM

Dillon is a great Agile coach and effective communicator.

Dillon is a great Agile coach and effective communicator. His ability to dissect issues and get to the root cause makes him very resourceful in any project. A gentleman who is both trustworthy and professional, I would gladly recommend him to any company in need of an Agile subject matter expert.

Nigel Mangwanda
Group Chief Architect · Designing the Future of Banking
September 2013 · Nigel was Dillon’s client
TS

Dillon has excellent communication skills.

Dillon has excellent communication skills. In addition, he is extremely organized, reliable and computer literate. Dillon can work independently and is able to follow through to ensure that the job gets done. He is flexible and willing to work on any project that is assigned to him. Dillon was quick to assist with any of our requirements, in a professional and organized manner.

Tyrone Smith
Technical Director at tdglobal
September 2013 · Tyrone was Dillon’s client
CP

Dillon is very focused and manage people well to succeed.

Dillon is very focused and manage people well to succeed. Was great working with him.

Cedric du Plessis
Senior Solution Architect - Backbase
September 2013 · Cedric was Dillon’s client
LB

I recommend Dillon as an agile coach and scrum master.

I recommend Dillon as an agile coach and scrum master. Dillon provided great agile coaching and guidance in our company.

Lisa Broderick
Enterprise Business Architect at Discovery
September 2013 · Lisa worked with Dillon but on different teams
BL

Dillon is a passionate driver of the Agile methodology, he has the ability to manage and challenge hard-headed individuals and drive change with relevance to the objective.

Brenda Langford
Head of Corporate Operations @ 10X Investments · Operational Excellence, Project Management, People Leadership
July 2013 · Brenda was Dillon’s client
GS

Working with Dillon during several unique and challenging projects was made a pleasure due to Dillon's ability to easily break down initially very large tasks, into a structured series of focussed work.

Working with Dillon during several unique and challenging projects was made a pleasure due to Dillon's ability to easily break down initially very large tasks, into a structured series of focussed work. Dillon introduced me to the advantages of using agile methadologies ensuring work was performed, and budget was utilised optimally! I would recommend Dillon to any company wishing to undertake strategic projects of any size or complexity.

Gavin Smith
Supporting my team to identify opportunities and create solutions that help our pubs host great experiences
December 2012 · Gavin was Dillon’s client
AA

At MobileFun, Dillon has continually delivered company wide IT changes, at the forefront of E-Commerce.

At MobileFun, Dillon has continually delivered company wide IT changes, at the forefront of E-Commerce. His commercial background has given him a unique and strategic view of IT, which have benefited the directors and managers enormously.

Alex Ashman
eCommerce platform specialist · Owner of magic42, a Birmingham-based development agency
January 2012 · Alex worked with Dillon on the same team
MR

Hire Dillon if you want the job done on time.

Hire Dillon if you want the job done on time. He is reliable, upfront and honest and has a head for business.

Mark Riley
Founder, Cotswold Butter
January 2012 · Mark worked with Dillon but on different teams
AC

Dillon is a hard working and dedicated professional who would be an asset to any organisation.

Dillon is a hard working and dedicated professional who would be an asset to any organisation. His passion for his work is infectious, making him a formidable manager and leader, both trusted and respected by his colleagues.

Dillon's talents are many, but I would highlight his skills as a project manager, especially his ability to cut through complexity to get a project delivered.

He is also a forward-thinking manager, skilled at keeping an eye on long term goals whilst translating strategic objectives into detailed deliverable action points.

I have no doubt Dillon will achieve many more successes in his future career.

Anthony Cook
Magic42 · Love & Magic · Lovecases · Mobile Fun
January 2012 · Anthony managed Dillon directly
AD

I have worked with Dillon as a supplier for the last couple of years.

I have worked with Dillon as a supplier for the last couple of years. In this time I have always found Dillon to be friendly, polite and easy to deal with, even at times when things are needed urgently.

Adrian Darbyshire
Passionate about Systems & Process Optimisation, Efficiency & Enablement & Training
January 2012 · Dillon was Adrian’s client
KF

Dillon hosted my pages for 5 years and sorted anything I needed.

Dillon hosted my pages for 5 years and sorted anything I needed. A really talented IT specialist who constantly challenged me to improve my content and keep up to date with technology.

He is a very up-to-date IT man with friendly people skills.

Karl Flowers
Managing Director at Authenticae
January 2012 · Karl was Dillon’s client
GS

Dillon is a highly focused individual, who instantly commands the same high level of focus from all of the people he works with or for.

Dillon is a highly focused individual, who instantly commands the same high level of focus from all of the people he works with or for. Whilst working with Dillon at Mobile Fun he was the main driving point behind several improvements to company wide practices through his extensive knowledge of continuous improvement methadologies and tools.

Whilst Dillon is highly motivated to succeed, which has lead him to achieve excellent results, he is also very approachable and respectful of others.

Gavin Smith
Supporting my team to identify opportunities and create solutions that help our pubs host great experiences
June 2009 · Gavin worked with Dillon on the same team
MM

Dillon was (is) one of my Product Owners at Mobile Fun.

Dillon was (is) one of my Product Owners at Mobile Fun. His passion for his work is unsurpassed by none, and I enjoy working with him on a day to day basis. I would probably go so far as to say that Dillon is one of the best managers I have worked with in my Career so far.

Martin Meredith
Staff Engineer @ Chemist4U · Helping people stay well for longer with technology
May 2009 · Dillon was senior to Martin but didn’t manage Martin directly
PG

Dillon is a process and procedure orientated Manager, with a wide knowledge of business.

Dillon is a process and procedure orientated Manager, with a wide knowledge of business. He has a great aptitude for understanding both the strategic and operational needs of a business and prioritising work to meet the company's requirements. He is an efficient and respected line manager, who engenders commitment from his team. Dillon has great project management skills which he effortlessly applies to his work, he is also a talented mentor.

Paul Golder
Looking for work at a lower level
March 2009 · Paul worked with Dillon but on different teams
PB

Dillon has remotely supported two of my businesses.

Dillon has remotely supported two of my businesses. Replies to requests are always prompt and efficient.

Paul Bedford
Progressive and Experienced Leader, driving inclusive growth & transformational change through people and systems
December 2007 · Paul was Dillon’s client
TL

Dillon was extremely hardworking and normally one of the first to offer his assistance with any new project or task.

Dillon was extremely hardworking and normally one of the first to offer his assistance with any new project or task. He had a thirst for knowledge that saw him pick up new skills and hone then in a very short time, and as always, happy to pass them on to his peers. A great team member!

Troy Leliard
Akamai Security Group · A/NZ
December 2007 · Troy worked with Dillon on the same team
KR

Dillon was a highly motivated and efficient member of the team.

Dillon was a highly motivated and efficient member of the team. He demonstrated great technical capability and managed to combine this with a strong business understanding and a focus on the customer which consistently delivered good results.

Keith Rogers
Managing Consultant
December 2007 · Keith managed Dillon directly
DO

Dillon is a creative energetic marketeer and he was tasked with stimulating sales in a highly competitive product category.

Dillon is a creative energetic marketeer and he was tasked with stimulating sales in a highly competitive product category. He worked tirelessly to achieve the profitable growth demanded, applying high levels of innovation to arrive at solutions and opportunities that clearly worked.
The product category survived and prospered largely due to his efforts.

David Oldroyd
A driven facilitator of growth, change and performance improvement who still has so much to give
December 2007 · David was senior to Dillon but didn’t manage Dillon directly
CL

Nice guy, who was always client focused and responsive. Cheers Chris

Chris Larsen
Managing Director at BluSky Marketing Ltd
December 2007 · Chris was Dillon’s client
CB

Dillon was a conscientious and very capable product manager at jungle who looked after the music and video product range at jungle.

Dillon was a conscientious and very capable product manager at jungle who looked after the music and video product range at jungle.com, having to manage a fast-changing product range in a challenging environment to suit the demanding needs of the online customers. Hard working and dilligent, Dillon held that part of the operation together in a very controlled manner.

Clive Bryant
Small Projects
December 2007 · Clive was senior to Dillon but didn’t manage Dillon directly
SJ

Dillon is a capable, thorough and highly motivated commercial manager.

Dillon is a capable, thorough and highly motivated commercial manager. His attention to detail is superb and he grasps technical problems and solutions with apparent ease. He is extremely hard working and passionate about high level delivery. Dillon is very customer focussed and has repeatedly demonstrated that he is results oriented. I would happily employ Dillon to most tasks and recommend him without reserve.

Simon Joseph
Digital and Marketing Director at The Works
July 2007 · Simon managed Dillon directly
Wolfgang Schulze-Zachau

Dillon is a resourceful, thorough and perseverant manager.

Dillon is a resourceful, thorough and perseverant manager. He is an asset to any company and will contribute to the company's value in many different roles.

Wolfgang Schulze-Zachau
Woodworker (turning, repairs, custom furniture, all kinds of commissions)
July 2007 · Wolfgang worked with Dillon but on different teams

Let's build something remarkable.

Whether you're navigating transformation, building product capability, or need sharp analytical perspective — let's talk about what you're trying to achieve.

dillonw@gmail.com →